FAQ’s
FAQ
Frequently asked questions
Services
What does preventative maintenance include?
It covers routine checks, cleaning, and optimizing equipment to prevent issues.
Are technicians licensed and insured?
Yes, all Baseline employees are covered under our licenses and insurance for your safety and peace of mind.
Can I customize my service package?
Absolutely! Every service package is customized for the specific needs of each home. Speak with your home manager about your home’s needs.
Scheduling and Appointments
How do I schedule or reschedule a service?
Schedule or reschedule via our website or customer support line. Email Info@BaselineHM.com with any questions.
What is your cancellation policy?
Cancel 48 hours before your appointment to avoid fees.
Do I need to be home during the service?
It’s required for the first visit to grant access and review service details with your home manager. For future visits, your presence is only required to grant access.
Pricing and Payments
How do I pay for services?
Payments can be made online, via credit card, or other accepted methods.
Do you offer discounts for bundled services?
All of our services are discounted when compared to individual contractors. If you wish to book an additional service with one of our vetted partners, you will also recieve the best price with them.
What if I need additional services not listed?
As a Baseline customer, you have access to our system of vetted partners that can handle everything within the realm of home maintenance. Contact us, and we’ll connect you.
Preparation and Client Responsibilities
What should I do to prepare for the service visit?
Clear the areas around your appliances & HVAC systems. Our technicians can work better and faster when they are given a clean work environment.
Do I need to provide any materials or equipment?
HVAC filters are not included in our basic service packages. If you do not have the necessary materials, we can procure them for you.
Policies
What is your policy on no-shows or late cancellations?
A fee may apply for cancellations within 48 hours or no-shows.
How do you handle disputes or complaints?
